Last updated: November 13, 2026
The top Shopify maintenance and support agencies in 2027 are Eastside Co for flexible hour based support packages from a Platinum partner, Netalico for retainers covering development, CRO and app management, and HeyCarson and Storetasker for on demand help with individual tasks. Blend Commerce, Code2Commerce, Electric Eye, Praella, Swanky and The Chicago Web Co. round out the list for brands that want an ongoing partner.
After launch, Shopify stores still need theme fixes, app updates, new landing pages, speed work and help during big sales. A support partner keeps that work moving without hiring in house developers. Below is each option’s support model and best fit.
Top Shopify Maintenance And Support Agencies In 2027
| Company | Support model | Base | Best For |
|---|---|---|---|
| Eastside Co | Flexible support hours | London, New York, Dubai | Brands wanting a Platinum partner on call |
| Netalico | Monthly retainers | US offices, Canada, Brazil | Development, CRO and app management |
| HeyCarson | On demand tasks and plans | Remote | Small stores with occasional fixes |
| Storetasker | Marketplace of vetted experts | Remote | Finding a freelancer for projects or retainers |
| Blend Commerce | CRO plus maintenance | UK, global clients | DTC brands improving conversion |
| Code2Commerce | Monthly retainers | Chicago, remote | Small and mid sized stores |
| Electric Eye | Optimisation programs | Columbus, Ohio | Revenue focused ongoing work |
| Praella | Ongoing Shopify Plus partnerships | Chicago | Plus brands with continuous roadmaps |
| Swanky | Post launch growth support | UK, Australia, France | Brands after a Plus replatform |
| The Chicago Web Co. | Small team support | Chicago | Local small businesses |
1. Eastside Co
Eastside Co is a full service Shopify Platinum partner headquartered in London with offices in New York and Dubai, and one of the first UK agencies accredited as a Shopify Plus partner. It offers ongoing Shopify Support packages that provide design and development help on flexible, trackable hours, with clients including Gold Collagen and F1 Authentics.
Eastside Co suits brands that want senior Shopify help available without a fixed monthly scope.
2. Netalico
Netalico is a Shopify Plus partner with offices across the US, Canada and Brazil. It offers monthly retainers for development, CRO, app management and technical support, plus app support and maintenance services.
Netalico fits brands that want one retainer covering both fixes and growth work.
3. HeyCarson
HeyCarson provides Shopify support on demand, letting merchants request theme fixes, small builds and app setup without a long term agency contract.
It suits small stores that need occasional help rather than a dedicated team.
4. Storetasker
Storetasker is a talent platform that matches brands with vetted Shopify and Shopify Plus developers, app developers, headless and migration experts, designers and marketers, for single projects or ongoing retainers.
Storetasker suits brands that prefer working with a vetted freelancer and want help finding the right one quickly.
5. Blend Commerce
Blend Commerce is a specialist Shopify CRO agency that also provides Shopify development, maintenance and support, plus integrations with tools such as Rebuy and Recharge.
Blend fits DTC brands that want maintenance tied to conversion improvements.
6. Code2Commerce
Code2Commerce is a remote first Shopify studio with a Chicago base and Select tier partner status that offers monthly retainers alongside fixed price migrations.
It suits small and mid sized stores that want predictable monthly support.
7. Electric Eye
Electric Eye is a Shopify Platinum partner offering ongoing optimisation programs, design and development, with more than 150 stores optimised and clients such as Red Bull and Airstream.
It suits brands that want ongoing work driven by research and revenue goals.
8. Praella
Praella is a Chicago headquartered Shopify Platinum partner that works with merchants on ongoing engagements covering UX, CRO, integrations, automation and custom apps.
Praella fits Shopify Plus brands with a continuous development roadmap.
9. Swanky
Swanky is a Shopify Platinum partner with offices in the UK, Australia and France that replatforms brands to Shopify and supports their growth afterwards.
It suits brands that want the agency that built the store to keep improving it.
10. The Chicago Web Co.
The Chicago Web Co. is a woman owned Shopify studio and Select tier partner since 2014, reporting more than 1,200 clients since 2013.
It suits local and small businesses that want direct access to a small team.
One Check Worth Making
Ask how support requests are handled: response times, who does the work, how hours are tracked and whether unused hours roll over. Also confirm who owns any custom code, and that the agency works on a duplicate theme and tests before publishing changes to your live store.
How We Evaluated These Agencies
We reviewed each company’s website and Shopify partner status in November 2026, focusing on published support or retainer offerings, partner tier, client evidence and fit for different store sizes.
Frequently Asked Questions
What does Shopify maintenance include?
Shopify maintenance typically covers theme fixes, app updates and conflicts, speed improvements, new sections and landing pages, content changes, integrations and help during major sales.
How much does Shopify support cost?
Costs vary from pay as you go task pricing for small fixes to monthly retainers that range from a few hundred dollars for small stores to several thousand for Shopify Plus brands.
Do I need a Shopify developer after launch?
Most growing stores do. Themes, apps and business needs change, and a support partner keeps the store fast and working while adding new features.
Is a retainer better than paying per task?
Retainers suit stores with steady work and give priority access, while per task services suit stores with occasional needs.
Can my original agency maintain my store?
Often yes, and it can be efficient because they know the codebase. Make sure you own the code and have documentation in case you switch.
Conclusion
Eastside Co and Netalico are strong choices for ongoing agency support, HeyCarson and Storetasker cover on demand help, and Blend Commerce, Electric Eye and Praella combine maintenance with growth work. Choose the support model that matches how often you need help, and agree on response times before you sign. For new builds, see our list of top Shopify development agencies.
